Terms & Conditions

Terms of Purchase

A confirmed order is binding and will be processed immediately for the fastest possible delivery or according to an agreed-upon delivery plan. Any changes may result in additional costs for you.

When purchasing through our online store, you enter into a binding agreement with Mandales, and an order confirmation is automatically sent to the specified e-mail address. Mandales reserves the right to make any deviations where the stock balance was incorrect at the time of your order.


We accept the following debit/credit cards: Visa, Visa Electron, MasterCard, and American Express. We offer the option to pay by invoice if the credit check is approved.

If you are a private customer, we kindly refer you to Home of Ess at homeofess.com.


Mandales reserves the right to make price adjustments and deviations. We also reserve the right to correct any printing errors and color discrepancies in the products presented on our online store. We strive to ensure that the images on our website are as accurate as possible and reflect reality as closely as possible.

Order and Delivery

Log in using the credentials you have registered with us and/or linked to your company’s e-commerce profile. Please contact us if you do not have a login. You are also welcome to call or email us, and we will assist you with your order. Phone: +46 702–17 84 34, Email: order@mandales.com.

Please remember that you are responsible for providing accurate contact information, billing address, delivery address, and any other important information required for delivery and payment when placing your order.

Delivery by country

Sweden/Denmark: We deliver goods that are in stock within Sweden and Denmark on non-holiday weekdays, the day after an order is confirmed. In Sweden, we use DB Schenker as a forwarder and PostNord for deliveries to Denmark. Contact us for the tracking number if you wish to track your delivery. Normal delivery time is 2-3 days.

Norway: For deliveries to Norway, we dispatch orders on Wednesdays for confirmed orders placed no later than Monday. Ntex is our forwarder to Norway. Please contact us if you want us to track your goods. Normal delivery time is 4-14 days, depending on when the order is placed.

Finland: We deliver in-stock goods to Finland on Fridays, which are then distributed by Kaukokiito the following week. Orders placed on or before Wednesday are dispatched the following week. Contact us if you would like us to track your goods. Normal delivery time is 4-14 days, depending on when the order is placed.

Note that larger deliveries may require separate transport and thus require slightly longer delivery time. For custom-made products and goods that are not in stock, the delivery time varies greatly and is communicated separately on each occasion.

If you are a private consumer, we kindly refer you to Home of Ess at homeofess.com.


If for any reason you wish to return an item that you bought from us, you must do so within 14 days of receiving it. The product must be returned unassembled and unused, and in its original packaging. You are responsible for the return shipping.

After receiving the return, we will inspect the product to ensure that it meets the above requirements before issuing a credit for the purchase. If there are any deviations, we will contact you.

Please note that the right of withdrawal only applies to stock goods, and not to order goods, custom-made products, sewn goods, bed mattresses, pillows, duvets, mattress protectors, or cosmetic products (for hygienic reasons).

For uncollected goods that are sent back to us, you will be charged for the return shipping.